Zappos doesn’t sell shoes. It sells “WOW.” It says so on their website. I swear @zappos has ninjas working for them. I just ordered shoes last night and they’re already sitting on my porch. Thanks to whoever grabbed my order and sprinted overnight with it to my house. That’s how you create #BrandLoyalty #CustomerExperience #Zappos […]
There is an ancient and extremely cruel form of torture in the orient called “lingchi”. It is reserved for capital crimes and involves systematic cuts made throughout the body (usually starting with the chest). The idea is to make eventual death a long and drawn-out process and exacting the most excruciating pain from the victim. […]
At the 2018 Google I/O, the company’s annual developer conference, “somebody” stole the show and blew everyone’s minds. It was “Google Assistant” making a restaurant reservation. The task seemed simple enough—but not when you realise that it’s just lines of code talking to a real person. “Google Assistant” sounded so natural and, at times, even […]
When you dreamt up your business, you were probably thinking of yourself as the head of an enterprise, with an army of staff to help you change the world. But no—waking up at 4 AM, making your coffee, loading boxes into your car, while worrying about bills and invoices—is not your idea of “entrepreneurship.” You […]
We live in a world where speed is everything. And I mean everything. In fact, how many sports can you think of where the slowest competitor is celebrated? Most sports are races, and whoever crosses the finish line first, wins. Many of the games we played as kids were races, and that’s why they were […]
Gita Gopinath, the IMF’s chief economist, has called the past few months as the “Great Lockdown” of 2020. There’s the “Great Depression” (nope, this is not about that time your girlfriend broke up with you) and there’s the “Great Lockdown.” There’s nothing “great” about these things, really. It just means were stuck at home, wondering […]
In 1939, the movie “The Wizard Of Oz” came out and introduced us to Dorothy, the Scarecrow, the Tin Man and the Cowardly Lion. Over 80 years after it featured on the big screen, the “The Wizard Of Oz” would go on to become the most-watched movie ever, according to the Library of Congress, […]
Last April and May, while Earth was on lockdown, the world was treated to a 10-episode Netflix documentary on Michael Jordan. For those who don’t know, “His Airness,” is widely considered as the greatest player who’s ever stepped on a basketball court. A new generation of millennial fans witnessed acrobatics and hang time that evoked […]
A look first at the post-COVID scenario In the future, we’d look back on 2020 as the year that fundamentally changed the way we live. This nasty global pandemic has threatened the old order and forced us to reimagine the very way we work. Yeah, that’s what happens when your boss begs you not to […]
Since the outbreak of COVID-19 to start off the year 2020, the world has rapidly descended to a virtual standstill. Countries from every corner of the globe have been racing to contain this pandemic, and the effect has gone way beyond the health risks on a global scale. With “community quarantine”, lockdown” and “social distancing” […]