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The $840 Million Zappos “Secret Sauce” (and How You Can Use It To Supersize Your Empire)

Zappos doesn’t sell shoes. It sells “WOW.” It says so on their website. I swear @zappos has ninjas working for them. I just ordered shoes last night and they’re already sitting on my porch. Thanks to whoever grabbed my order and sprinted overnight with it to my house. That’s how you create #BrandLoyalty #CustomerExperience #Zappos […]

Death By A Thousand Cuts: Your Business Is Only As Strong As Your ‘Helen’

There is an ancient and extremely cruel form of torture in the orient called “lingchi”. It is reserved for capital crimes and involves systematic cuts made throughout the body (usually starting with the chest). The idea is to make eventual death a long and drawn-out process and exacting the most excruciating pain from the victim. […]

What To Do When The Bugs In Your Product Are “Asymptomatic?”

At the 2018 Google I/O, the company’s annual developer conference, “somebody” stole the show and blew everyone’s minds. It was “Google Assistant” making a restaurant reservation. The task seemed simple enough—but not when you realise that it’s just lines of code talking to a real person. “Google Assistant” sounded so natural and, at times, even […]

The Most Important Job In A COVID-19 World

Gita Gopinath, the IMF’s chief economist, has called the past few months as the “Great Lockdown” of 2020. There’s the “Great Depression” (nope, this is not about that time your girlfriend broke up with you) and there’s the “Great Lockdown.” There’s nothing “great” about these things, really. It just means were stuck at home, wondering […]

How To Spot The “Michael Jordan” Of Mobile Developers

Last April and May, while Earth was on lockdown, the world was treated to a 10-episode Netflix documentary on Michael Jordan. For those who don’t know, “His Airness,” is widely considered as the greatest player who’s ever stepped on a basketball court. A new generation of millennial fans witnessed acrobatics and hang time that evoked […]

How COVID-19 Will Forever Change The Way We Work

Since the outbreak of COVID-19 to start off the year 2020, the world has rapidly descended to a virtual standstill. Countries from every corner of the globe have been racing to contain this pandemic, and the effect has gone way beyond the health risks on a global scale.  With “community quarantine”, lockdown” and “social distancing” […]