The $840 Million Zappos “Secret Sauce” (and How You Can Use It To Supersize Your Empire)
Zappos doesn’t sell shoes. It sells “WOW.” It says so on their website. I swear @zappos has ninjas working for them. I just ordered shoes last night and they’re already sitting on my porch. Thanks to whoever grabbed my order and sprinted overnight with it to my house. That’s how you create #BrandLoyalty #CustomerExperience #Zappos […]